Language translation services

• I don't speak English

• I have trouble speaking and/or hearing

     

     

      

I have trouble speaking and/or hearing

If you are deaf or have a hearing or speech impairment, you can talk to a Lifeline Crisis Supporter through the National Relay Service (NRS).

The NRS is a phone/internet solution for people who are deaf or have a hearing or speech impairment. The NRS is an Australian Government Initiative.

For more information, see NRS Information.

For a video explaining their services, click for an NRS video.

Here are some options:

• TTY (teletypewriter) users phone 133 677 then ask for 13 11 14
• Speak and Listen users phone 1300 555 727 then ask for 13 11 14
• Internet relay users connect to the NRS by clicking NRS Chat Call then ask for 13 11 14

For our accessibility policy or to provide feedback click the link below

I don't speak English

Translation and interpreting service (TIS)

If you do not speak English, you can still access Lifeline crisis support over the phone. Lifeline has access to a free interpreting service through an organisation called TIS National.

How to call Lifeline with an interpreter:

1. Call 131 450*
2. Say your language 
3. Say Lifeline 13 11 14
4. Wait for a connection
5. Speak to the Lifeline crisis supporter in your language

How does it work?

• You speak to the Lifeline crisis supporter
• The interpreter will tell them what you said in English
• The Lifeline crisis supporter will respond in English
• The interpreter will tell you what the Lifeline crisis supporter said, in your language

The interpreter will stay on the phone with you for the whole call. This might sound like a long time but Lifeline and the interpreter are happy to spend the time talking to you.

* Local call charges apply. Additional charges may apply for mobile calls.

For our accessibility policy or to provide feedback click the link below.